Question

22. A global IT company is addressing a decline in the quality of its hardware products. As the company facilitates the implementation of a quality management intervention, it focuses on ensuring that processes are in place to inspect products and services after processes have been completed. The OD team disagrees with this quality control approach and advises which approach instead? O The team first needs to assess all activities throughout the production process to ensure quality standards are being met The team first needs to develop an action plan for quality improvement, setting short-term and long-term goals The team first needs to define the problems impacting the production processes, and then define quality standards The team first needs to identify and analyze the existing business processes being used to create new products Next be here to search

Organization development

Answer 1

Answer- The team first needs to define the problems impacting the production processes and then define quality standards.

Explanation- The first step to resolve quality issues in the production process is identification of the problem or symptom. The second step is identifying the root cause of the problem. Once the root cause has been identified, it is required to set standards for quality assurance.

Other options-

Option 1- Assessing all activities throughout the production process without identifying where quality issues arise (root cause) is a time consuming and not a correct process to address quality issues.

Option 2- Establishing action plan for quality improvement without identifying the problem and its root cause is not the correct process.

Option 4- This is an irrelevant option for the quality problems.

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