Question

3 Which of the following are the two characteristics that distinguish service operations? a. Customer contact b. Inevitability c. Tangibility d. Capital intensity e. a & b f. b &d g. a &c Because services can't be shipped, you lose decision-making flexibility. and are everything. a. Location; Location b. Location; Interaction c. Location; Timing d. Interaction; Timing e. Interaction; Tangibility f. Tangibility; Timing Which of the following are ways to manage the fact that services are perishable-i.e., they cannot be inventoried? a. Buy a bigger warehouse b. Build capacity for peak demand and live with excess capacity during off-peak demand

Answer 1

3. g. a & c. Customer contact, and tangibility are the two characteristics that distinguish service operations. Whereas the remaining ones are not characteristics that distinguish service operations.

4. c. Location; Timing.Because services can't be shipped, you lose decision-making flexibility. location and timing are everything.

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