Question

For any organization known to you, study the prevailing continuing program of motivation for quality. Report your findings on (1) the ingredients of the program and (2) the organization's effectiveness in carrying out the various aspects of the program. please be specific.

Answer 1

Company- Xerox:

Ingredients of the program:

• At Xerox now focus is on Total Quality Environmental Management - TQEM goal of continuous improvement remains in place until the virtual elimination of pollution and waste. 'Zero Defects', 'Zero Disposal' and 'Zero Pollution' are goals toward which Xerox strives in its quest for sustainability.
• Lean Six Sigma: Critical customer opportunities

Employee trainings

Black-belt improvement specialists

Customer focused with strategic objectives

• Total Quality Management:

Competitive Benchmarking-     Comparing with the best practices of the competitor.

Employee involvement-     Employee involvement through Quality Circle.

Business Effectiveness-      Business Effectiveness area is mainly focused in optimizing businesses operational efficiency.

Organization's effectiveness and achieved results:

• 70,000 employees trained on Quality aspects to delivery results
• Reduced Average Manufacturing costs by 20%
• Reduced new product line time by 25%
• Reduced suppliers from 5,000 to 350
• Defect free rate to 99.5%
• Changes in Product planning/ Distribution/ Customer.
• Consistent Feedback from customers
• Product quality improved by 93%
• Suppliers reduced to 500
• Purchase cost reduced by 45%
• Defect free suppliers
• Newer Projects
• Observed Cultural change
• Enhancement in Leadership development