Question

(A computer program upgrade with a new user interface has just been installed in the work place. There is a significant decrease in productivity. Therefore, a performance discrepancy exists.) Validate this Performan ce Gap: 1- 2- Performance Assessment: Generate a purpose statement based on a defined performance gap Performance Assessment Chart A. Measure the actual Performance & Confirm the Desired performance Observe Test VInterview top performers, subject matter expects, novice performers, supervisor VGather data from standards, surveys, occurrence reports, error records, awards and recognition criteria B. Identify the causes for the performance gap: VCould include lack of resources, such as technology capacity, limited knowledge of workers, limited processes developed Could be lack of motivation, or person is "unwiling" to perform the task Could be lack of knowledge and skills, or employees don't know how 3- Compose a summary purpose statement and instructional goals The purpose statement should express in terms what the training will accomplish using plain language Instructional goals are "terminal" tasks that trainees will perform at the end of the course. They answer the questions "What will trainees be able to do as a result of participating in this course?" The goals do NOT specify criteria for the performance or the conditions under which the performance should be demonstrated. Hint: a sample provided for different gap it's okay if you simulate the sample.