Question

Solutions to overcome the inseparability of a service brand

Answer 1

Inseperability of the service is regarded as those key qualities of the services that are being generated and are being consumed at the same time. It is considered difficult to seperate a service from a service provider. For example, you getting a haircut is when he is delivering the service and you are consuming at the same time. There arise many problems because of this service inseperability like lack of skilled people and time effectivity. Although the solutions to overcome the problems are:

1. Training provided: The provider of the service and the organisation in which the person works should take all the qualitative efforts to train everyone as the expert. The main focus is to make and bring more service providers of the same expert into the market, only then the people who can be served at a particular point of time would be more are the area of the catchment of that service would also be widened accordingly.

2. VideoConferencing and technology: The problem of inseperability could also be overcome by the expert of the service giving the right instructions through a satellite or a video conference. For example, a very complicated surgery by an expertised doctor is video recorded and taped and is shown to the collee students to make them understand how the service is being provided to teach them and train them for further service.