Question

Answer ALL this questions thanks AASAP

ement Mare ACTIVITY 2.3.4 LEADERSHIP STYLES AT McNUGGETS Fast Nuggets, a large fast food chain in Asia, has a reputation for cheap meals of consistent quality with rapid customer service. Surveys suggest that the public appreciate that, no matter which restaurant they are in, they can always depend on buying exactly the same range of dishes, at similar prices with the same quality standards. This reputation is built on a detailed training programme for staff failure to pass the end-of-course test or failure to observe the methods and practices taught leads to demotion or dismissal. Every activity of the workers is laid down in company regulations. For example: .all customers to be greeted with the same welcome chicken nuggets to be cooked for exactly two minutes in oil at 100 degrees C * a portion of French fries to contain 150 grams, to be salted with 4 grams of salt and to be kept for no more than five minutes before sale-they would then have to be disposed of e staff to be trained to specialise in undertaking two tasks within the restaurant The managers at Fast Nuggets believe they have thought of everything' and that workers do not have to show initiative-there is a set procedure to deal with any problem. Workers are well looked after. The pay rate per hour is competitive, there are free uniforms and staff meals, and bonus systems are paid to staff who, in the managers view, have given the best customer service each month. Regular meetings with staff are held at which information about branch performance is discussed with them. They are encouraged to air their views but are told that they cannot, under any circumstances, change the method of working laid down by Fast Nuggets' head office. Despite what the managers consider to be good working conditions, the staff turnover is very high and absenteeism is a problem. 24 marks, 48 minutes 1. Explain the leadership style that most closely fits Fast Nuggets. 2. Analyse one problem for Fast Nuggets of using this leadership style. 14 3. Evaluate the consequences for Fast Nuggets of changing its leadership style. 4, To what extent might Fast Nuggets have to adapt its leadership style if it 14) 8 opened branches in Japan and Europe? (81

Answer 1

2.3.4.

1. Leadership style the company Mcnugguts is following is Autocratic In nature. This style having the following characteristics:

1. The leaders has the whole controlling power and decision making power.

2. The predefined work is assigned to the employees which was delighted by the higher authority only.

3. No intervention of employees in decision making process.

4. As per the work employees are treated or rewarded.

5. Work is most important than any other activities.

This leadership style fits the company as it follows above characteristics.

2. One problem by using the Autocratic Leadership style that company may face in future is absence of creativeness in work process by employees. This problem would arise as in the agile technological world, the ideas are more important than following the traditional methods. The traditional methods would bore the customers at certain level of time. So, in order to make the company process in a fine way the company's leader has gets ideas from employees because different employees have different set of ideas to make the working more better and much appreciated by the customers. The leader have also the ideas but they are limited. The customers demands and choices changes over time. Hence, to attract the customers and enhance the base the company should have to discuss with the employees then take decision. This is the major problem in the company.

3. The consequences of fast Nuggets for changing it's leadership style would be as follows:

1. Relationships with the employees would be more stronger than before.

2. The information is properly dissiminated or communicated.

3. Harder to be accepted by the company leader or takes time to change the environment.

4. May be company looses some employees.

5. The working environment would be more challenging as it changed.

6. There would be psychological disbalance.

4. If the baranch of fast Nuggets going to open in Japan and Europe then the company no longer use this leadership style as the working environment of these countries are different then any other countries in the world. The Japan and Europe has the friendlier working environment. So, employees habituated with this kind of environment. If they treated in the authoritative way they may not perform well.

There may be disputes with the organizational leaders. The working environment in these countries are more friendlier. As the people's are educated they follows the rules and regulations. They know how to perform task and eager to involve in the discussion type activities. So, if they didn't get the environment they rejects the company.