Question

1. In what way can technology play a role in the delivery of effective customer service? Explain. 2. What are some disadvantages of using technology for service delivery? 3. What are some advantages of using technology for service delivery?

Answer 1

1) Using technology we can broaden the area of ​​delivery of services. At the same time, we can decide delivery effectively and on time and through technology, we can also ensure transparency, which will develop a sense of responsibility.

2) One disadvantage of using technology in services may be that it can snuff out people's jobs and generate errors that can delay work and reduce the effect.In the event of a malfunction, the entire system can go wrong so that the delivery of services can be completely completed. While manual delivery is easy to deliver.Increasing use of technology would increase the risk of cyber war, cyber hacking etc.

High skilled people are required for service delivery which is not easy to meet and hence it is harmful in this way.

3.By using technology in services, we can save human resources as well as tackle work on timetime, Using technology

,we have made distance education, telemedicine possible. So that medical and education work has been possible even without physical presence of doctors and doctors.

The use of technology in service delivery indicates that the upcoming future will be of artificial intelligence robotics, for which the role should be prepared in advance.Encourages innovation with research and development to the way forward to industrial revolution 4.0 .