Question

The service department will have technicians to go out and fix the customer's broken appliances. This will require people to set up the home service appointments, technicians to assess, estimate, and fix the appliances, and coordination with parts department to get the necessary parts for repair. The parts department may need to change their inventory and ordering process to accommodate the larger volume of parts needed with the new service department.

As the analyst, we are looking to you to for recommendations. Make sure to create an opportunity statement for this new department. And make sure that the mission statement on our website is still appropriate. If it is no longer appropriate, please make a suggestion regarding a modification for the mission statement.

Answer 1

The service department is expanding its business, and hence, it requires to expand its services.

The services can be expanded in such ways:-

1 ) HOME SERVICE APPOINTMENT:-

with the expansion of the service department, they'll have to provide the HOME SERVICE, which will require more people to set appointments with people to give the home services regarding their appliances.

2 ) TECHNICIANS TO ASSESS :

Now as the department is expending, the requirement of skilled technicians would be high. To cope up with work load, there would be a need for more work force.

3 ) ESTIMATION :

The expansion of the department would lead to increase in cost, as there would be the requirement of more investment to carry forward the business. The opinion plays an important part.

The estimation would help in budget making.

The parts department need to make changes in their department to cope up with the service department.

The service department is expending, which would require more parts to repair the broken appliances.

The parts department needs to get efficient dealers so that they can provide the order on time and with favourable price.