Question

6) A successful TQM program incorporates all EXCEPT which of the following?

A) continuous improvement

B) employee involvement

C) benchmarking

D) centralized decision-making authority

E) JIT

Answer 1

A TQM (Total quality Management) whose aim is to bring in business excellence in all activities a company performs, incorporates many aspects including following:

1. Continuous Improvement: It encourages improvements of all processes running within an organization on continuous basis on basis of PDCA cycle (Plan – Do -Check - Action)
2. Employee involvement: Is a very critical activity in TQM. It involves employees of all levels to participate and get involved in decision making processes in their relevant area so that all the running processes get best and exhaustive inputs to make overall improvement of the organization.
3. Benchmarking: It is an exercise for every process which recognizes that there is somebody who is the best and job of the organization is to make note of standard of performance attributes of the benchmark organizational and strive to achieve the same.
4. D) JIT: It stands for Just-Intime principle introduced by Japanese in lean production system which encourages supply of input material for production just in time which would minimize in process inventory and eliminate waste

However, “Centralized decision-making authority” is a hierarchical position within an organization and is not part of any TQM initiative.

Thus correct answer would be “ Centralized decision Making authority “

A SUCCESSFUL TQM PROGRAM INCORPORATES ALL EXCEPT CENTRALIZED DECISION MAKING AUTHORITY