Question

Kia's company has set a new operational goal for her work group: "Eliminate overtime." Which action by Kia demonstrates adherence to her work group's operational plan to achieve this goal?

A. Creating a new process for authorizing vacation requests.

B. Documenting policies and procedures about overtime use.

C. Discovering daily and weekly resource scheduling roadblocks.

D. Asking for quality circle input about budget variances.

Answer 1

Answer: (C) Discovering daily and weekly resource scheduling roadblocks.

Explanation: Overtime usually occurs when the resources of the organization are not allocated efficiently or the work distribution is not uniform among the available employees. Due to poor resource utilization, an employee is forced to extend his or her working hours to deliver the allocated work in time, thereby, resulting in overtime. By discovering the daily and weekly resource scheduling roadblocks, Kia can identify when and where the resource allocation is not efficient and can work towards removing the identified roadblocks.