Bank Boston has a branch at Bryant College. The branch is busiest at the beginning of the college year when freshmen and transfer students open accounts. This year, freshmen arrived at the office at a rate of 40 per day (assume 8-hour days). On average, it takes the Bank Boston staff person about ten minutes to process each account application. The bank is considering having one or two tellers. Each teller is paid $12 per hour and the cost of waiting in line is assumed to be $8 per hour. What is the total daily waiting cost for the two-teller model?
Solution:
Proportion of time that staffers are bust
= 20/3 /8 = 20/24 = .833
Total wait cost = [(5 * .035 hours) (8)] * 8
= $11.20
Bank Boston has a branch at Bryant College. The branch is busiest at the beginning of...
Bank Boston has a branch at Bryant College. The branch is busiest at the beginning of the college year when freshmen and transfer students open accounts. This year, freshmen arrived at the office at a rate of 40 per day (assume 8-hour days). On average, it takes the Bank Boston staff person about ten minutes to process each account application. The bank is considering having one or two tellers. Each teller is paid $12 per hour and the cost of...
Bank Boston has a branch at Bryant College. The branch is busiest at the beginning of the college year when freshmen and transfer students open accounts. This year, freshmen arrived at the office at a rate of 40 per day (assume 8-hour days). On average, it takes the Bank Boston staff person about ten minutes to process each account application. The bank is considering having one or two tellers. Each teller is paid $12 per hour and the cost of...
Bank Boston has a branch at Bryant College. The branch is busiest at the beginning of the college year when freshmen and transfer students open accounts. This year, freshmen arrived at the office at a rate of 40 per day (assume 8-hour days). On average, it takes the Bank Boston staff person about ten minutes to process each account application. The bank is considering having one or two tellers. Each teller is paid $12 per hour and the cost of...
Allegheny Bank has a branch at the local community college. The branch is the busiest at the beginning of the college year when freshman open accounts. This year, freshman arrived at the office at a rate of 3 every twelve minutes. On average, it takes the Allegheny Bank staff person about 2.5 minutes to process each account application. The bank is considering having one or two tellers. Each teller is paid $15 per hour and the cost of waiting in...
Consider a bank branch that has three distinct customer arrival patterns throughout the day, as measured by average arrival rates (below) Morning (8:30 11:30): 40/hour Lunch (1:30-1:30): 60/hour Afternoon (1:30 4:00): 3 35/hour. Regardless of the time of day, the average time it takes for a teller to serve customers is 2 minutes, 52 seconds Because of competition with other banks in the area, management has determined that they want to keep the average customer wait before service to be...
The operations manager of a soon-to-open branch of a large bank is in the process of configuring teller operations. Currently some branches have a separate teller line for customers who have a single transaction, while other branches do not have separate lines. A separate teller line can help reduce the number of complaints about long waits that have been received at some branches. Because the demographics differ from location to location, a system that works at one branch will not...
Seattle Bank's start-up division establishes new branch banks. Each branch opens with three tellers. Tot $96,000 per year. The three tellers combined can proc volume of at least 60,000 transactions during its first year of operations, it is closed. If the demand for transa al teller cost per branch is ess up to 90,000 customer transactions per year. If a branch does not attain a services exceeds 90,000 actions, an additional teller is hired and the branch is transferred from...
Customers arrive at bank according to a Poisson process with rate 20 customers per hour. The bank lobby has enough space for 10 customers. When the lobby is full, an arriving customers goes to another branch and is lost. The bank manager assigns one teller to customer service as long as the number of customers in the lobby is 3 or less. She assigns two tellers if the number is more than 3 but less than 8. Otherwise she assigns...
Bank's start-up division establishes new branch banks. Each branch opens with three tellers. Total teller cost per branch is three tellers combined can process up to 90,000 customer transactions per year. If a branch does not attain a volume of at least 60,000 transactions during its first year of operations. it is closed. If the demand for services exceeds 90 transactions, an additional teller is hired and the branch is transferred from the start-up division to regular operations. Required a....
3.17 A bank branch located in a commercial district of a city has the business objective of developing an improved process for serving customers during the noon-to-1:00 P.M. lunch period. The waiting time, in minutes, is defined as the time the customer enters the line to when he or she reaches the teller window. Data col- lected from a sample of 15 customers during this hour are stored in Bank1 4.21 5.55 3.02 5.13 4.77 2.34 3.54 3.20 .50 6.10...