Question

explain Delta AIrlines companys quality programs and standards

Answer 1

Answer:

Delta Airlines company: Delta Air Lines, Inc., typically referred to as simply Delta, is a major American airline, with its headquarters in Atlanta, Georgia. the airline, along with its subsidiaries and regional affiliates, operates over 5,400 flights daily and serves an extensive domestic and international network that includes 304 destinations in 52 countries on six continents, as of October 2018.^[13]Delta is a founding member of the SkyTeam airline alliance.

Delta AIrline's company quality programs and standards:

Delta Air Lines is committed to the highest standards of safety, customer service, ethical conduct, and environmental protection. Not only are our employees held to these standards, but Delta has established a Supplier Code of Conduct to set the standard of behaviour for all suppliers doing business with us.

As for the Delta culture itself, the company relies on the “Rules of the Road,” a booklet outlining a set of principles and values developed in 2007 for executives but now given to every employee. The rules draw heavily on the folksy maxims of Delta principal founder C.E. Woolman, who preached empathy for customers, humility, and respect for the competition. Sample Woolman sayings include “Let’s put ourselves on the other side of the counter,” and “The only monotonous thing about the aviation industry is the constant change.”

Delta’s employees deal with the public on a regular basis, and they work in an industry known for ruthless cost-cutting and economic shocks. Meanwhile, Delta doesn’t offer free haircuts or massages or other lavish perks that are familiar in fields like finance and technology. In fact, only about 5,700 of the company’s more than 85,000 employees work at headquarters—the rest are scattered in the air or on the ground at airports around the world.

Delta handed out more than $1 billion in profit-sharing bonuses to its employees. Again. It was the third year in a row the carrier handed out more than a billion in bonuses to its employees.

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