Question

ONLY use the information provided here on the firm's Mission Statement. Written assessment must include

(1) review components of a Mission Statement for the industry selected and given the company information provided, make your selections and rank the four most important components

(2) following each selected component, from a customer perspective, provide one active voice descriptive sentence

NWA

2700 Lone Oak Pkwy Eagan, MN 55121

Description

Northwest Airlines is an airline company with over 450 aircrafts, and it flies to more than 230 cities worldwide. Controlling one of the largest domestic route networks, Northwest Airlines has three hubs in the USA, namely the Minneapolis-Saint Paul International Airport, Detroit Metropolitan Wayne County Airport, and Memphis International Airport.

Mission Statement

Workforce diversity gives us access to a world of different ideas and perspective. Northwest Airlines is committed to maintaining a corporate culture where man and women of all ages, races, physical abilities, preferences and backgrounds are treated with dignity and respect. At Northwest Airlines we recognize that when diversity is valued and respected the results are improved service, customer satisfaction and a positive community image. We believe our employees make a world of difference and work to maintain an environment where diversity and inclusion is a critical component of our success. Our diversity vision to build a high performing environment where individual differences and contributions of employees, customers and business partners are respected and valued, the result of which is a business organization where fairness, trust and integrity govern relationships and the way we do business.

Answer 1

Four Most important component are.

1. Work force diversity. The company gives and value to equality, and is not limited to certain group, culture. Also they do not discriminate based upon any disability or race or sex.

2. Customer Satisfaction. Their major focus is for providing best customer satisfaction by keeping their employees motivated by creating equality among the work group.

3. High performance work environment. Using all the valuable feedback from different work groups and individuals.

4. Ethical & Integral work Environment. in terms of fairness in doing business, building trust and integrity of individual is given regards.

Active Voice Description as per the above points are.

1 Integrity in Diversity.

2. 100% Customer Satisfaction.

3. Most efficient and on time services.

4. Building trust by following ethics in work.