Question

Practice, M-Global Context: Process Explanation

As a project manager for M-Global’s Atlanta office, you just found out that your office has been selected to help renovate Kiddieworld, a large amusement park in the Southeast. Before Kiddieworld officials sign the contract however, they want you to report on the process M-Global uses to report and investigate accidents (because the project involves some hazardous work). You found the following policy in your office manual, but you know it is not something you would want to send to a client.

Take this stilted paragraph and convert it into a process explanation for your clients in the form of a letter report. Remember: the readers are not performing the process; they only want to understand it.

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Accident reporting and investigation are an important phase of operations at M-Global, Inc. The main purpose of an accident investigation and report is to gain an objective insight into facts surrounding the accident in order to improve future accident control measures and activities as well as to activate the protection provided by out insurance policies. It is therefore imperative that all losses, no matter how minor, be reported as soon as possible, preferably within 48 hours, to the proper personnel. Specifically, all accidents must be reported orally to the immediate supervisor. For minor accidents that do not involve major loss of equipment or hospitalization, that supervisor has the responsibility of filling out an M-Global accident report form and then sending the form to the safety personnel at the appropriate branch office, who later send it to the safety manager at the corporate office. For serious accidents that involve major loss of equipment or hospitalization of any individuals involved, the supervisor must call or email the safety personnel at the appropriate branch office, who then should call or email the safety manager at the corporate office. (A list of pertinent telephone numbers should be kept at every job site.) These oral reports are followed up with a written report.

Answer 1

Process Explanation via letter report:

M-Global, Inc.

Atlanta, GA,

United States

April 29, 2019

To: The Managing Director

Kiddieworld,

Southeast Office

Subject: Explanation of accidents report and investigation process of M-Global, Inc.

Dear Sir,

We at M-Global understand that the nature of work is extremely accident prone and it is of prime importance to keep a track of every accident (minor or major) in order to improve future accident control measures and activities as well as to activate the protection provided by out insurance policies. Some of the key procedures that are to be followed in case of any accident (minor or major) are as follows:

• Any accident despite of its nature (minor or major) should be reported orally to supervisor immediately.
• Supervisor should report the incident by filling out M-Global accident report as soon as possible, preferably within 48 hours to safety personnel at the appropriate branch office.
• This report is then sent to the safety manager at the corporate office.
• In case of major accidents that involve major loss of equipment or hospitalization of any individuals involved the procedure is as follows:
  • The supervisor needs to call or email the safety personnel at the appropriate branch office on ASAP basis.
  • The incidence is then reported by safety personnel via call or email to the safety manager at the corporate office.
• Oral reports are converted to written reports and managed for future references.

The major objective of this procedure is to take appropriate corrective and preventive measures to avoid any similar incidence in future. To order to make the accident reporting and investigation process prompt list of pertinent telephone numbers are provided at every job site along with a brief review of policy to supervisors at every job site.

I hope you find this brief description of the process that M-Global uses to report and investigate accidents satisfactory.

Yours Sincerely,

Roopali

Project Manager

M-Global, Inc.