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what do you mean by customer journey map? choose a process or journey that you have...

what do you mean by customer journey map? choose a process or journey that you have to map?  Write down the steps. Make sure to include even small steps that may seem trivial. Organize the steps into a map. Usually we display the steps sequentially in a timeline. Your map may include branches to show alternative paths in the customer journey.  Look for insights. What patterns emerge? Anything surprising or strange?

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Customer journey map for selecting a youtube channel :

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