Question

Based on a scenario of implementing a PMO in a medium-size organization:

• Identify the types of PM standards needed, designate which are the most important two or three standards for successfully establishing a PMO, and explain why.
• Describe three key metrics needed to guide a new PMO.
• Identify the information technology needed for the implementation of PMO standards and metrics.

Answer 1

Answer:

Project management office in a medium-size organization is a selection of people and a particular department, a government agency that is used for making standards for project management in the organization. The person is appointed as a manager for the project manager who takes care of a particular, unique project aim and he targets more on the methods and processes involved in it. Even PMO includes responsibilities like more opportunities, optimum use of resources in the project, and taking care of metrics. The main aim of making a separate department of PMO in a firm is to establish standards and methods for project management. Even it so reveals the values and strategy of the organization, it also maintains consistency, efficiencies, and cost in the organizations' project.

There are three types of Project management Office in the organization depends on the project and the organization's influence. They are:

1. Supportive PMO- This is basically made to support whenever any expertise is asked, best practices, help in some other project, access to information. If the project is used freely by the manager this is beneficial.
2. Controlling PMO- This is used in the organization when it provides support, includes the adoption of a specific method, forms, PMO controlled set of rules. The continuous controlling is required to maintain consistency and avoid risk factors.
3. Directive PMO- Here in this PMO this is more than controlling but Take over on the project to experience and resource utilization of the project. A high level of professionalism is required to make effective and consistent directive PMO. Their main focus is to use a suitable method, standardize and supporting tools and how to make projects successful.

  The key metrics to guide PMO's purpose are for maintaining cost, improving quality and update industry trends. This helps to evaluate project success and analyze current project status, risks, quality, and project productivity. The three key metrics are:

• Productivity- This takes care of all the project activities like resourcing. This explains the bonding between input and output.
• Customer satisfaction- This measures the quality of the product or the service being provided. Surveys help in these metrics. This helps to find out the revenue from clients and the retention of the customers, their complaints.
• Actual cost- reveals what exact amount is spent on the project, it not estimated. This is to find out by adding all expenses over a time period.

Actual cost= Total cost per time period* time period

The information technology required in PMO to implement standards and metrics is by using many different types of tools like Cloud-based PMO, where Cloud manager take care of risk and observe the consistency of the project. Smartsheet has real-time work management features, and Monday.com is visual project management.