Question

Read and research Marriott's case study. Give information to explain the case study in 4 slides each slide will contain six words maximum.

How Marriott Hires People Who Put People First

What makes human resource management difficult in the hotel industry is that most positions are hourly-wage jobs at the low end of the pay scale, involving a lot of hard work and not much glory. Thus, it is all the more remarkable that Marriott International is known as a great company to work for. This achievement is based on a philosophy to “put people first”—that is, if the company takes care of its employees, they will take good care of the guests, and the guests will return repeatedly. Employees appreciate perks such as discounts on rooms when they travel, but they especially praise the opportunities for career development and the team spirit that develops in daily 15-minute meetings that start each shift with enthusiasm.

To hire employees who will thrive and excel in this culture, Marriott focuses on hiring more for attitude than for technical skills. The policy is “hire friendly, train technical.” Applicants for hourly positions complete a personality test to measure their interpersonal skills, dependability, and prevailing attitude. Scores provide information shown to be correlated with high performance, but hiring managers balance the results with information gathered in interviews.

The emphasis on personal qualities helps explain Marriott’s outreach to veterans. Marriott’s vice president of multicultural affairs says the company’s data analysis found that military service teaches values that translate well to great service in the hospitality industry. Therefore, the company’s careers website includes a page for veterans. Job seekers not only can submit applications but also can employ a tool that identifies how their military experience translates into skills needed for civilian careers.

Another kind of assessment isn’t part of the hiring process but helps workers decide if a hotel job is right for them. The company developed a game called My Marriott Hotel, which it posted on Facebook. Players make decisions required to manage various areas of hotel operations. For example, in the restaurant, they buy ingredients, hire employees, and serve guests, all the while winning points for happy customers and losing points when service fails.

Please! I will really appreciate it.

Answer 1

Case Study Explanation in Slide Form :

Slide 1 : Marriott put people first, making ideal company to work for.

Slide 2 : "Hire Friendly, Train Technical", hiring strategy.

Slide 3 : Military experience is counted while hiring.

Slide 4 : My Marriott Hotel game developed for candidates.

Case Study Explanation :

Marriott International is the preferred company by the employees to work for as they put the people first where the employees are treated fairly as compared to the other competitors in the hotel industry. They believe if the good care of the employees is been taken, which ultimately will result in taking good care of the guests by the employees. Marriott applies various strategies such as discounts on rooms when the employees travel, career development and giving 15 minutes motivating briefing by the managers to start each shift with enthusiasm.

They basically focuses upon the attitude of the candidate during hiring process instead of putting more emphasis upon technical skills, as in hospitality industry customer service and customer satisfaction is utmost important. Employees are hired based on personality tests and their scores where hiring manager makes final decision based on information gathered during the interview.

Marriott hires veterans as they believe military service teaches values that translate well to great service in the hospitality industry. As they advertise job vacancies for veterans on their website while helping them to start a civilian career. My Marriott Hotel game helps the potential employees to understand if the hotel job is an right fit for them.