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In a complaint-to-resolution process, which of the following is/are likely to be Value-Adding (VA) steps? A-Enter...

In a complaint-to-resolution process, which of the following is/are likely to be Value-Adding (VA) steps?

A-Enter complaint details in the issue tracking system

B-Send e-mail to customer to acknowledge receipt of complaint

C-Investigate complain and devise possible resolution

D-Obtain approval from manager for proposed resolution

E-Discuss proposed resolution with customer

F-Apply approved resolution

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Answer #1

E) Discuss proposed resolution with customer

Customer feedback is important to keep customer happy. Feedback while suggesting proposed solution is important to create an amazing customer experience.

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