Question

Using a sеrvice providеr of your choicе

Plеase discuss the succеssful componеnts of its sеrvice mаnagement culture including information аbout its sеrvice strаtegy, sеrvice philosophy, sеrvice dеlivery systеms, front office stаff stаff trаining and motivаtion for excеllence in sеrvice dеlivery.

Not more than 300 words

Answer 1

Successful Components of a Service Provider

Below mentioned is an example of an excellent VISA and Travel service provider that I am engaged with in my office and connected with currently professionally on a regular basis.

Service Provider: VFS Global

Type of Service: VISA, E ViSA, Passport administrative Services, Tourism and Citizen Services

Service Strategy: VFS Global as the name suggests are located globally in 150 countries and 5 continents. This helps them to directly service any client applying from anywhere or any part of the globe. Thus, delivering a very efficient and quick service to their clients and customers. You can apply for any VISA worldwide through their website. They also track the footprints of their clients or customers on their website by displaying the total number of applications processed.

Service Philosophy: VFS Global aims to enhance their customer experience by providing a wide range of service through an automated and seamless process by investing a lot in technology and their people.

Service Delivery Systems: They have a separate Privilege Membership website for their Privilege customers and a mobile app called VFS Connect. You contact them either by post, phone or email and they also have a separate email address where you can leave a feedback or provide any suggestions to improve their services.

Staff: Their front office and other administrative staff deliver the best customer service and are trained internally to ensure proper company standards and performances are maintained across the globe. They are very friendly, professional and possess excellent communication skills and in-depth knowledge about the work. Different locations have different contact centre staffs which makes the customers feel more confident in their service.