Question

Using the company that you researched in Capstone Project Part 1, complete Part 1 and Part 2 below: Part 1 Identify all the ways you can obtain support from the company by answering the following questions. Prepare a short summary of your findings in at least one paragraph. a) Is telephone support available? If so, during what hours is telephone support available? b) Is email support available? If so, does the company guarantee a response to emails within a stated time frame? If yes, what is the time frame? c) Are FAQs available on the company’s website? d) What other ways, if any, can you obtain support?

Part 2 Research Script Writing Best Practices. You work as a service desk analyst for the company and believe the service desk can enhance its services by using a short how-to video. Use the web to research script writing best practices to use for a training video. After you finish your research, prepare the following information in your own words in at least 2 paragraphs. a) Benefits of using a video to provide ad-hoc training to your customers b) 5 tips for creating an effective script for a how-to video c) 2-3 steps the viewer can take to get started on an effective script

PS: I NEED THE ANSWER FOR PART 2.

Answer 1

2. The benefits of using a video to provide ad hoc training to your customer are:

A. It is the most cost -efficient solutions for Global Scalability

B.Increase the productivity and customer engagement

C.Efficient to market capability

D.Greater personalization and customization

5 Tips for creating an Effective script for how to video:

1.Identify your target views - Demographics -based on their age ,gender or Behaviour interest.

2.Write like you speak

3.Keep your Paragraph short - Dividing into script

4.Structure Information logically.

5.Keep visual aids .