Question

Chapter 4

True or False Questions 1-7

1. People who successfully apply emotional intelligence create win–win relationships and outcomes for themselves and others.

True or False

2. Marina is being considered for a promotion as she has strong emotional intelligence. Having high levels of emotional intelligence implies that Marina never expresses her emotions.

True or False

3. Understanding the levels of emotional intelligence is essential for self-awareness.

True or False

4. Stress caused by organizational problems is easier to manage, as the factors causing the stress are usually under the organizational control.

True or False

5. Stress does not come from an event, but from how we respond to the event.

True or False

6. Fear of failure can be overcome by looking for the "why" and finding a solution.

True or False

7.Fear, one of the most common barriers to interpersonal effectiveness, has only negative effects on people.

True or False

Multiple Choice Questions 8-20

8. Identify a true statement about emotional intelligence.

A. It is typically determined at birth.

B. It primarily affects one's ability to reason and think analytically.

C. It is a negative factor in being able to work cross-culturally.

D. It requires a high degree of self-monitoring.

9. Which of the following statements is true of stress?

A. Distress is a form of positive stress that presents opportunity for personal growth.

B. Stress can result in physiological, psychological, and organizational responses.

C. Stress is always counterproductive and negatively impacts one's mental and physical health.

D. Stress caused by physiological problems includes anxiety and withdrawal.

10. ________ refers to efforts taken to change perceptions and behavior when external and internal demands exceed personal resources.

A. Fear management

B. Stress management

C. Time management

D. Work management

11. Emily's co-workers see her as an effective time manager because she

A. is able to fill every minute of her day with work.

B. constantly runs from one high priority task to another.

C. is able to get things done on time and within the available budget.

D. always works hard without any slack in spite of occasional burnouts.

12. According to the time management matrix, which of the following tasks belongs to quadrant 1?

A. Writing a report due in one hour

B. Preparing for an upcoming event

C. Worrying or being angry

D. Answering the telephone

13. Which of the following activities are depicted in quadrant 4 in the time management matrix?

A. Activities that are important and urgent

B. Activities that are urgent but not important

C. Activities that are neither important nor urgent

D. Activities that are not important but are urgent

14. David is committed to spending quality time with his friends and family. Based on the time management matrix, this commitment falls under the category of ________ activities.

A. important and urgent

B. important but not urgent

C. urgent but not important

D. neither important nor urgent

15. Which of the following statements is true of procrastination?

A. It gives ample time to review a piece of work for accuracy.

B. It reduces stress between an employee and his or her co-workers.

C. It avoids alienating co-workers.

D. It is usually associated with avoidance behavior.

16. Dominique feels that stress increases her enthusiasm levels and her productivity. In this case, Dominique experiences ________.

A. anticipatory fear

B. time famine

C. eustress

D. distress

17. Which of the following statements is true of the cognitive strategy to stress management?

A. It focuses on changing behavior to improve one's situation.

B. It includes goal planning and healthy lifestyle adjustment.

C. It primarily includes time management and problem-solving practices.

D. It influences our emotions and well-being.

18. In the context of anticipatory fear, ________ is a preoccupation with an anticipated threat.

A. isolation

B. anxiety

C. resentment

D. defensiveness

19. In the context of anticipatory fear, ________ is the internal struggle to devise a strategy to escape the threat.

A.worry

B. abuse

C. resentment

D. defensiveness

20. Which of the following terms best refers to the disposition to avoid an undertaking because of the anticipation of shame and humiliation upon failing?

A. Anticipatory fear

B. Failure to delegate

C. Fear of failure

D.Time famine

Answer 1

1. People who successfully apply emotional intelligence create win–win relationships and outcomes for themselves and others.

True

2. Marina is being considered for a promotion as she has strong emotional intelligence. Having high levels of emotional intelligence implies that Marina never expresses her emotions.

False

3. Understanding the levels of emotional intelligence is essential for self-awareness.

True

4. Stress caused by organizational problems is easier to manage, as the factors causing the stress are usually under the organizational control.

True

5. Stress does not come from an event, but from how we respond to the event

True

6. Fear of failure can be overcome by looking for the "why" and finding a solution

True

7. Fear, one of the most common barriers to interpersonal effectiveness, has only negative effects on people

False

10. ________ refers to efforts taken to change perceptions and behavior when external and internal demands exceed personal resources.

Answer:- B. Stress management

11. Emily's co-workers see her as an effective time manager because she

Answer:- C. is able to get things done on time and within the available budget.

12. According to the time management matrix, which of the following tasks belongs to quadrant 1?

A. Writing a report due in one hour

13. Which of the following activities are depicted in quadrant 4 in the time management matrix?

C. Activities that are neither important nor urgent