Question

24. An individual's emotional intelligence is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and ________. Select one:

a. systems thinking

b. formal communication abilities

c. openness to experience

d. adeptness in building relationships

e. superior intellectual capabilities

Answer 1

The correct answer is option d.

Emotional intelligence can be defined as the attributes and ability of the person to communicate, influence, initiate change and accept change. The attributes includes self-awareness, self-confidence, self-control, commitment and integrity. As per Goleman, the emotional intelligence has direct impact on the leadership ability of a person.

The leadership ability to make effective decision is impacted by three most important aspect of emotional intelligence. They are:-

• Self-awareness
• Communication and influence
• Commitment and integrity

Also, it is very important for the managers to develop their emotional intelligence in order to build good relationships with peers, subordinate and stakeholders.

Goleman also focused on a model of five dimensions and has unique behavioral attributes. They are:-

• Self-awareness - It helps in gaining confidence and focus on self-assessment.
• Self-management or self-regulation - focus on self-control, trustworthiness, adaptability, innovation etc.
• Motivation - it helps in fulfilling the goal. It consists of achievement drive, commitment, initiative and optimism.
• Empathy - understanding other's feelings, needs, desires etc.
• Social skills - helps in interacting effectively with others and maintain good relationships.