Question

1. -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Telecommuting       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Change       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Job Sharing       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Job Redesign       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Cross Training       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Job Enrichment       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Competencies       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Appeal       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Grievance       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Sexual Harassment       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Complaint       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Happy Camper       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Fence Sitter       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Cynic       -       A.       B.       C.       D.       E.       F.       G.       H.       I.       J.       K.       L.       M.       N.       O.    Resister

   A. A formal employee challenge to some act of management, for example, a questionable disciplinary action or some other perceived wrong, pursued through the application of a specific organizational procedure. B. The process of training employees of comparable skill level and pay grade in the performance of each other’s jobs. C. This involves improving the manner in which a job is performed to serve the task and to make the task more interesting or appealing. D. This employee responds to change by fretting about how the change may affect them. E. The technologies, capabilities, and expertise that enable organizations to satisfy customers and meet new standards of care delivery. F. This type of organizational structure culture requires flexibility, rapid responsiveness and adaptation. Employees must master new technologies and adjust to new systems and procedures. G. An activity involving sexually oriented conduct which, in the perception one or more persons, is offensive through either direct action or the creation of a hostile work environment. H. The continuous process of encouraging employee participation in multiple activities, thus expanding each employees’ capabilities and building a more flexible staff I. This employee responds to change pessimistically. They often have some measure of truth to support their pessimism. J. This involves a formal written complaint from an employee seeking redress or relief from management. K. This employee responds to change by embracing their new marching orders enthusiastically. L. This employee responds to change by fighting it in ways that best fit their personalities. M. An arrangement in which multiple (usually just two) employees divide the hours and duties of a single full-time position between them. N. Signs that somewhere something may be wrong and in need of attention. O. An arrangement under which a person works a regularly scheduled amount of time each week at home or some other external location with the support of the appropriate equipment and services

Answer 1

Telecommuting - Option O - An arrangement under which a person works a regularly scheduled amount of time each week at home or some other external location with the support of the appropriate equipment and services

Change - Option E- The technologies, capabilities, and expertise that enable organizations to satisfy customers and meet new standards of care delivery

Job sharing - Option M - An arrangement in which multiple (usually just two) employees divide the hours and duties of a single full-time position between them

Job redesign - Option C - This involves improving the manner in which a job is performed to serve the task and to make the task more interesting or appealing

Cross training - Option F - This type of organizational structure culture requires flexibility, rapid responsiveness and adaptation. Employees must master new technologies and adjust to new systems and procedures

Job enrichment - Option B - The process of training employees of comparable skill level and pay grade in the performance of each other’s jobs

Competencies - Option H - The continuous process of encouraging employee participation in multiple activities, thus expanding each employees’ capabilities and building a more flexible staff

Appeal - Option J - This involves a formal written complaint from an employee seeking redress or relief from management.

Grievance - Option A - A formal employee challenge to some act of management, for example, a questionable disciplinary action or some other perceived wrong, pursued through the application of a specific organizational procedure.

Sexual harassment - Option G - An activity involving sexually oriented conduct which, in the perception one or more persons, is offensive through either direct action or the creation of a hostile work environment

Complaint - Option N - Signs that somewhere something may be wrong and in need of attention

Happy camper - Option K - This employee responds to change by embracing their new marching orders enthusiastically

Fence sitter- Option L - This employee responds to change by fighting it in ways that best fit their personalities

Cynic - Option D - This employee responds to change by fretting about how the change may affect them

Resister - Option I -This employee responds to change pessimistically. They often have some measure of truth to support their pessimism