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Workplace incivility: How do you aadress it By Tamela Kisner, EdD, RN, CNE THE UNITED STATES is facing a nursing shortage, but 30% to 50% of all new nurses will leave their profession some time during their first 3 years of practice. Much of this can be attributed to workplace incivility, at a cost of $24 billion annually2 Although theyre related, workplace incivility, bullying, and lateral violence arent synonymous Incivility is a low-intensity behavior, or a milder form of un civil behavior, with the intent to harm the target .Bullying is intentional and repeated aggression toward an- other person with intent to harm the target. is nurses aiming their dissatisfaction with work in a negative manner toward others in an equal or lesser position using uncivil behavior. All forms of uncivil behavior involve toxic or dysfunctional interpersonal relationships that are linked to high employee turnover and lower quality of care.1 This article explores the y levels of workplace incivility and effective methods for addressing them. man Nursing responsibility The American Nurses Association Position Statement on incivility, bullying, and workplace violence states that RNs must make a commitment to-an d accept responsibility 36 Nursing2018 l Volume 48, Number 6 2018.comAfter reading the posted article: Workplace incivility: how do you address it? by T Kisner, please answer the following questions and submit your assignment in a essay format as a word document here.

1. Have you every personally experienced or witnessed incivility, bullying, or horizontal or lateral violence? Please describe the incident.

2. How did you handle it or how was it handled by others?

3. Please provide 3 recommendations on what you would do differently now or what would you recommend others to do after reading this article and participating in the class discussion?

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Answer #1

1, no, I have never personally experienced or witnessed incivility,bullying or horizontal or lateral violence..

2, if it is happened I will take it as a serious and I make intervention to solve that problem.. culture of incivility make the Patient safe and it can promote team work..I will create individual support, and training needed to handle this incidence..social interaction between nurse,physician,manager, is important for team building..

3, facility need to develop and enforce a zero-tolerance policy for incivility..uncivil behaviour should be explained clearly..team building focus on trust, engaging staff in decision making and positive interaction..need better team work collaboration..

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