Question

Hint: Think about subprocesses and boundary events AULTRALEA ECU School of Business & Law EDITH COWAN Solution 3: 4.10 from textbook Conpu p Tran anpatation moed F AFETRATCA ECU School of BPMN Business & Law EDETH COWAN Question 4: Model the following process In the context of a claim handling process, it is sometimes necessary to send a questionnaire to the claimant to gather additional information. The claimant is expected to return the questionnaire within five days. If no response is received after five days, a reminder is sent to the claimant. If after another five days there is still no response, another reminder is sent and so on until the completed questionnaire is received.

Answer 1

The entire claims process as given in the case can be understood by the following process model.

Enter B 2 Shift Pa All Ctr Ins Kaise New eca Reeieve cAIM SGND ADOITneHAL VuESIOneiec IS NEebE RESPONSE GINEN IN SEND EMINOCS BEGIN CLAIM PROCESS CINAUZO ETTLEAENT INFORM CUSTOMER. WH