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10. The first step in action research is: Chapter 10 A. data gathering B. problem diagnosis. C. problem identification. D. feedback Change Management, Processual, and Contingency Approaches Multiple Choice Questions change theorists and practitioners take an it depends approach in which the style of change, especially the style of leadership, is dependent on the scale of the proposed change and the readiness of the staff to receive 1. 8.Contingency C. Processual D. None of these 2. The contingency change management approach is underpinned by the image of managing change A. director B.follower C. interpreter

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Answer #1

1. The correct option is B. Contingency

2. The correct option is A. Director

10. The correct answer is option C. Problem identification

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