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2. Top management at the hospital recognized a a lack of employee interaction and consequently developed...

2. Top management at the hospital recognized a a lack of employee interaction and consequently developed methods to tap into employee ideas, The overall process of how the hospital operated was altered by incorporating employee input. the ability to identify this problem and resolve it is effective use of:

A. adapter skills

B, technical skills

C. tactical skills

D. conceptual and decision skills

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Answer #1

ANSWER: D. conceptual and decision skills

Explanation: Conceptual skills represent the ability to think abstractly, see the big picture of organization as a whole, and understand relationship to business community. Decision skills refer to the ability to identify and analyze a challenge, the alternatives, select and implement the best plan of action and evaluate the results.

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