Question

When members were recruited for the improvement project, they were told that, while the teams work would be in addition to their regular work responsibilities, they had to treat team activities as a high priority. They were expected to complete team assignments on time and were required to attend meetings. Despite being aware of these clear expectations, by the third week of the project, team members started arriving late to meetings, making excuses for not having completed their assigned tasks, and neglecting to return the leaders phone calls. What is the relationship between team motivation and quality improvement? If you were the team leader, how would you refocus and motivate the team toward achieving the performance improvement goal?

Answer 1

There is no doubt that there is a very strong relation between team motivation and quality improvement because a motivated team in general will provide better quality and efficiency of performance as they will believe that their interests are valued by the organization and given priority as well.

As a leader it is my duty to ensure that the team is on the right track and in order to achieve the same I will try to get to know the root cause of the problem and issues that the team is experiencing and then my primary objective would be to take care of such issues and ensure that they are looked after as well so that team improves as a whole. Individually a communication can be conducted and taken care so that their interests are valued and given priority as well.