Question

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QUESTION 11

Identify a reason for the failure of people.

		The willingness to laugh at oneself
		Not taking one's job too seriously
		"It's all about me" syndrome
		Relaxing and enjoying during work

QUESTION 12

Which of the following is within the individual and includes characteristics such as personality, attitudes, self-concept, and integrity?

		Intrapersonal skills
		Expert power
		Leadership skills
		Interpersonal skills

QUESTION 13

________ believe that they have little control over their performance and are closed to new experiences.

		Extroverts
		Externalizers
		Internalizers
		Type A personalities

QUESTION 14

________ is a continuum representing one's belief as to whether external or internal forces determine one's destiny.

		Perceptual congruence
		Surgency
		Conscientiousness
		Locus of control

QUESTION 15

Which of the following is a human relations guideline?

		Being narcissistic
		Calling people by their names
		Acting before one thinks
		Being physically fit

QUESTION 16

William is the marketing manager for a newly launched sedan of Power Motors Ltd. However, the car had technical problems in its ignition system. The company decided to recall all sedans from the market. William convinced the management to work on this issue based on customer feedback and convinced them to relaunch the vehicle. Which of the following guidelines for effective human relations has William followed in this scenario?

		Being self-centered
		Thinking before acting
		Being genuinely interested in other people
		Being optimistic

QUESTION 17

"Our supervisor, Daniel, is a great guy. He appreciates the work we do and inspires us to perform better." Which of the following best describes Daniel's behavior?

		Using people
		Being politically correct
		Being humorous
		Being positive

QUESTION 18

Don is a quality control manager at Vittel Glass House. He shouts at his subordinates if they fail to meet his expectations. This has severely affected his relationship with his subordinates. Which of the following is a guideline for effective human relations that Don should follow in order to correct this?

		He should create a win–lose situation in the company.
		He should listen to other managers.
		He should think before acting.
		He should be genuinely interested in himself.

QUESTION 19

________ is the ability to influence others and work well in teams.

		Leadership skill
		Power
		Omnipotence
		Authority

QUESTION 20

Who developed Theory Z?

		Eric Berne
		Robert Owen
		Elton Mayo
		William Ouchi

Answer 1

11. "It's all about me" syndrome is a reason for the failure of people.

12. Intrapersonal skills are within the individual and include characteristics such as personality,attitudes, self-concept, and integrity

13. Externalizers believe that they have little control over their performance and are closed to new experiences.

14. Locus of control is a continuum representing one's belief as to whether external or internal forces determine one's destiny.

15. Calling people by their names is a human relations guideline.

16. Being genuinely interested in other people is the guideline for effective human relations that William has followed in this scenario.

17. Being positive best describes Daniel's behavior.

18. He should think before acting is a guideline for effective human relations that Don should follow in order to correct this.

19. Leadership skill is the ability to influence others and work well in teams.

20. William Ouchi developed Theory Z.