Question

Q2. Suppose that a customer has recently tightened the specs for a part of your company supplies. The specs are now much tighter than the machine being used for the job is capable of. Briefly discuss the alternatives you might consider to resolve this problem.

Q3. How important is it for managers to maintain and promote ethical behavior in dealing with quality issues? Does your opinion depend on the product or service involved?

Q4. Who needs to be involved in setting quality standards?

Answer 1

Answer 2:- The problem is that even when the machine is functioning as well as it can, the unacceptable output will result. Among the possible options that should be considered are:

a. Use 100 percent inspection to weed out the defectives. If destructive testing is required, this may not be feasible.

b. Attempt to convince customers (offer a lower price) to widen tolerances or engineering (communicate the cost of 100 percent inspection if relevant). The problem is that engineering may resent this suggestion depending on how it is handled. Moreover, it may be that the tolerance is necessary for proper functioning of the final product or service.

c. Attempt to substitute a different machine (e.g., a newer one) which has the capability to handle the job

Answer 3:- It is very important. The company’s (and manager’s) reputation is at stake, and there may be cost, liability, legal and safety issues. Although the risks may differ substantially for different products and services, ethical standards should be maintained “across the board.

Answer 4:- Quality affects the company at large. Therefore, the firm’s management will be required to help in the setting of the quality measures the firm will be in place to ensure they take part in the operations. The firm will always have a right in the quality measures