Question

5 Styles for resolving conflict: Collaborating, Competing, Compromising, Accommodating, Avoiding

With each of the styles listed above provide a specific example of when each style should be used in a healthcare organization

(There should be 5 separate examples)

Thank You!

Answer 1

Ans) Five methods of dealing with conflict
1. Competing
2. Collaborating
3. Compromising
4. Avoiding
5. Accommodating

1. Competing/Force
- Quick
- Assertive and uncooperative
- Power-oriented mode
- Natural default to be wary of
- Use when you know you are right
- Use when it is important, unpopular, or urgent
- Beware of the wake

2. Collaborating
- Assertive and cooperative
- Find solution that fully satisfies the concerns of both
- Likely takes the longest
- Balanced power
- Good communication
- Use when the issue is too important for simple tradeoff

3. Compromising
- Intermediate in both assertiveness and cooperation
- Find an expedient, mutally acceptable solution that partially satisfies both parties
- Can end standing conflict quickly, middle ground
- When parties are equal of power
- Win/win vs. Lose/lose
- Avoid when it is important
- Only temporary

4. Avoiding
- Unassertive and uncooperative
- No resolution
- Need for cooling off
- Don't use when a quick decision is needed

5. Accommodating
- Unassertive and cooperative, Quick
- Opposite of competing
- Neglect his or her own concerns to satisfy the concerns of the other person
- Element of sacrifice
- May take the form of self generosity or charity
- When you realize you are wrong
- Helps when the relationship is more important than the issue
- Beware of the wake