Question

Define and give examples of the five pathways for resolving conflict.

Don't take it personally

Control your emotions and move forward

Collaborate and appeal to mutual self-interest

Put Yourself in the other person's shoes

Active listening

Answer 1

1) Don't take it personally
This phrase is used when you try to have a conversation about something, and that was t topic is somewhere similar to the person standing in front of you, which may take your wordings seriously. So this phase is used to clarify that what you just said has no relation with you. You just said in a general way.
For example, A and B are friends, and B likes to smoke, and at that time A said to him that I don't like persons who smoke, Don't take it personally I'm just saying in a general way.

2) Control your emotions and move forward:
This phrase is used when you're stuck over something, and that something is not letting you move on in your life. You are just starting hating everything around you, stop talking to everyone, always thinking about that thing etc.
For example, A had a breakup, and he can't stop thinking about it. So he should control his emotions and move forward in his life.

3) Collaborate and appeal to mutual self-interest:
This phrase is used when someone is interested in collaborating with another person who will help both of them to rise higher in their respective places. Collaborating will benefit both the parties to work together as one.
For example, Hero Honda collaborated and ruled the world when they were together. The hero is basically an Indian company, and Honda is a Japan company.

4) Put yourself in the other person's shoes:
This phrase is used when someone tries to tell a person about the issue they are going through, and that person does not understand that. So that person will only follow your problem if he will be in your shoes.
For example, You're suffering through losses in your business, and someone comes and say everything will be alright. He will only understand that person's situation when he will be in his shoes.

5) Active listening:
This phrase is used when you should listening actively when someone is telling something. This will help you to know what's going on there and there will be fewer chances of disputes.
For example, A is telling his problem he is suffering through, and if you should listen to him actively, then you can help him in his question.

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